FREQUENTLY ASKED QUESTIONS
Yes. The products shown on our website represent our actual electric tricycles. We provide detailed product information, specifications and images to help customers understand each model before ordering. Custom colors, configurations and OEM requirements can also be discussed with our team.
After confirming your order or quotation, we will provide complete commercial documents including invoices, order details and shipping information. Please contact our sales team if you need additional documents.
For international orders, return and warranty policies depend on the product condition and specific situation. Please contact us with your order details, and our team will provide the appropriate solution.
Yes. Some models may temporarily be unavailable due to production schedules or customization requirements. Contact us for the latest availability and estimated production time.
We support international shipping to many regions worldwide. Our team can assist with shipping solutions, export documents and delivery arrangements based on your destination.
MOQ differs among products. Stock items accept small trial orders. Custom‑made products require higher MOQ. Please contact us to get exact MOQ for your target goods.
Yes, samples are available. Sample cost and freight will be charged, and sample fee can be refunded when you place formal bulk orders.
We mainly accept Telegraphic Transfer (T/T). 30% deposit upon confirmation, balance paid before shipment. Other payment terms can be further discussed.
